At Paintmomzy, we want to ensure that you are satisfied with your purchase. We offer an exchange-only policy to facilitate product exchanges and help you find the right fit or alternative item. Please review the following guidelines for our exchange policy:

Eligibility for Exchanges:

Products must be in their original condition, unused, and with all original tags and packaging.

Exchanges must be initiated within 10 days of the purchase date.

Certain items, such as personalized or customized products, may not be eligible for exchange. Please check the product description or contact our customer support for more information.

Exchange Process:

To initiate an exchange, please contact our customer support team within the specified exchange period.

Provide your order details, including the order number, product(s) for exchange, and the reason for the exchange.

Our customer support team will guide you through the exchange process, including providing you with an exchange authorization if applicable.

Please ensure that the product is securely packaged to prevent any damage during return shipping.

Return Shipping:

The cost of return shipping is generally the responsibility of the customer unless otherwise specified by our customer support team.

We recommend using a trackable shipping method to ensure the safe and timely arrival of the exchanged product.

If the exchange is due to a mistake on our part or a defective product, we will arrange for the return shipping.

Exchange Options:

Once we receive and inspect the returned product, we will process the exchange according to your preference and the availability of the desired product.

Exchanges may be subject to product availability. If the desired product is not available, we will work with you to find an appropriate alternative.

Exceptions and Special Circumstances:

In certain cases, such as damaged or defective products, we may offer alternative solutions, including repair or replacement, depending on the nature of the issue.

If you received the wrong product, please contact our customer support immediately for assistance.

Contact Us:

If you have any questions or need further clarification about our exchange policy, please don’t hesitate to contact our customer support using the contact details provided in the “Contact Us” section.

Please note that this exchange policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.

Thank you for choosing Paintmomzy. We appreciate your cooperation in following our exchange policy guidelines.